ORDERS AND SHIPPING

ORDERS

For all orders on https://dvaistudio.com/ both international and within India, we ship through registered courier companies. 

Since we operate on a small order based model that minimises wastage and over production, only after an order is placed will its life cycle start. 

Orders once placed cannot be cancelled. 

 

SHIPPING

As each piece is carefully curated, hand embroidered, hand textured and tailored, manufacturing time is 3 weeks. Post this, you will be notified about your order dispatch.  This excludes Sundays and all public and bank holidays. Once an order is dispatched, we will update you with tracking details.  If in the event that an order is facing a delay due to unforeseen circumstances, we will contact you and notify you of the same. 

Standard Shipping rate applies for orders within India.

 

DUTIES AND TAXES

Our products are priced inclusive of Indian GST. For international orders, you will need to pay the applicable duties and taxes (depending on location of port of entry)-at the time of delivery when you receive your shipping agent invoice.

 

TRACKING 

In the event that you will not be available to receive a shipment, do reach out to us so that we may delay the dispatch from our end. 

If the shipment has reached said destination, and due to unavailability of the receiver has been returned to us, cancellation or refunds will not be possible. For re-shipping of the same, duties, taxes and freight costs will be borne by the client at their end. 

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@dvaistudio.com or by mail using the details provided below:

DVAI STUDIO LLP
THE HERITAGE 24 ST. DOMINIC ROAD BANDRA WEST. MUMBAI 400050